Summary/Objective
Provides strategic and operational leadership for WaterOne's Automated Metering Infrastructure (AMI) program and related data systems. As the primary subject matter expert for AMI operations and meter data management, this position ensures reliability, integrity, and effective use of metering technologies, operational data, and system integrations. Through system ownership, analytics, and continuous improvement, the role delivers actionable insights that enhance operational performance, customer service, and informed decision-making across the organization.
This position partners with internal stakeholders, Field Operations, Information Technology, and external vendors to optimize system capabilities, improve operational outcomes, and advance WaterOne’s long-term metering and data management strategies.
The pay range for this positoin is $67,533 - $89,818.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as the operational owner of WaterOne's AMI environment, providing leadership and oversight for metering technologies, communications systems, data platforms, and related business processes.
- Ensure the AMI ecosystem operates reliably and effectively while aligning system capabilities with organizational objectives, customer needs, and operational priorities.
- Maintain accountability for system performance, data availability, billing-quality data delivery, and service continuity through proactive monitoring, issue resolution, technology upgrades, and vendor engagement.
- Act as the principal liaison between operational stakeholders, Information Technology resources, and technology partners to support system reliability, enhancement, and long-term sustainability.
- Establish and maintain controls, validation procedures, exception reporting, audit processes, and system documentation that support billing accuracy, regulatory compliance, and organizational confidence in system data.
- Support business continuity and disaster recovery efforts through documentation, risk mitigation planning, and system resiliency initiatives.
- Transform meter and operational data into actionable business intelligence that supports informed decision-making across the organization.
- Leverage metering and operational data to develop performance metrics, identify trends and anomalies, and provide actionable insights that support operational efficiency, revenue integrity, regulatory compliance, strategic planning, and informed business decisions.
- Lead initiatives that improve AMI processes, system functionality, data quality, customer experience, and organizational effectiveness.
- Identify opportunities to automate, improve reporting capabilities, and maximize the value of AMI technologies and data resources.
- Participate in strategic planning that will advance WaterOne's metering and data management capabilities.
- Provide technical expertise and consultative support to other business units, as requested or required.
- Support complex troubleshooting efforts involving metering systems.
- Build and maintain productive relationships with technology vendors, contractors, consultants, and internal stakeholders to ensure effective service delivery and continuous improvement.
- Coordinate issue resolution efforts, evaluate emerging technologies, participate in contract and service reviews, and advocate for solutions that enhance operational performance and customer value.
- Provide expertise and analytical support for organizational initiatives involving water use reporting, water loss management, revenue integrity, operational planning, regulatory compliance, and enterprise reporting.
- Participate in cross-functional projects and special initiatives that support WaterOne's strategic objectives and the effective management of utility assets and resources.
Other Duties
- Assist with water loss calculations and water use reporting, planning, strategies, and initiatives.
- Provide data and analytical support services to other divisions, as required.
- Assist field personnel by providing information and analysis that supports assigned operational responsibilities.
- Perform other duties as assigned.
Customer Service Commitment
WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers. Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day. Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction.
Competencies
Required Education & Experience
- A.A.S. degree in Information Technology, Business, Finance, Engineering, or a related field; or an equivalent combination of education and experience that meets the position requirements.
- Two years of experience creating and modifying SQL queries and statements.Experience analyzing large operational datasets and assets.Strong understanding of relational database concepts, including data mining, analysis, trend identification, and reporting.
- Experience analyzing large operational assets.
Required Knowledge, Skills, and Abilities
- Strong understanding of relational database concepts and experience in data mining, analysis, trending and reporting.
- Knowledge of and competency with MS Office software, including advanced skills with Excel, Word and PowerPoint.
- Demonstrate superior analytical and problem-solving skills.
- Excellent communication, organizational, interpersonal, and presentation skills used effectively with all levels of WaterOne personnel and vendor partners.
- Ability to work effectively with all levels of WaterOne personnel and cross-functionally across Divisions.
- Excellent decision-making skills and demonstrated use of good judgment.
- Demonstrated high degree of initiative, self-motivation and accountability.
- Capability to work well under pressure.
- Ability to maintain confidentiality of data and other user material.
- Strong time management skills and the ability to prioritize workload and meet deadlines with minimal direct supervision.
- Experience interpreting requests and determining the specific data necessary for decision making.
- Knowledge or the ability to learn electronic billing and payment systems, metering data, related business processes, and other customer service systems and interfaces.
- Knowledge or the ability to learn AMI Headend and MDM systems.
- Ability to successfully complete a pre-employment drug screening and background verfication in accordance with WaterOne standards.
Preferred Qualifications
- Bachelor’s degree in Business, Information Technology (IT), Finance, Engineering, or other related field.
- Two years of experience working with Enterprise Resource Planning application systems (e.g. SAP, SAP/S4 Hana, MDM, AMI Headend).
- Three years of experience with a water or wastewater utility.
- Five + years AMI/AMR or utility metering experience
Physical Requirements
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires:
- Working in outdoor weather conditions on an occasional basis.
- Working inside and outside WaterOne facilities and structures. Outdoor work is subject to varying weather conditions, including extreme summer heat (above 90°F) and winter temperatures below freezing. Some work may occur in non-heated and non-air-conditioned structures on an occasional basis.
- Performing field assignments in adverse weather, poor driving conditions, and other conditions associated with field work on a rare basis.
- Working at heights of up to 15 feet above the floor is not required.
- Occasional exposure to varying noise levels that are generally minimal but may briefly exceed typical office conditions; hearing protection is provided when necessary. Exposure to elevated noise levels occurs rarely.
- Must be able to remain in a stationary, standing, and/or sitting position for up to several hours a day
- Must be able to constantly operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer
- Must be able to position self to help install, inspect, remove, or repair various items
- Must be able to move from one location to another
- Must possess specific vision abilities required for this job including close vision, distance vision, color vision, depth perception, abilty to discinguish colors, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment for this position is a typical office setting. Employees will be expected to work in a professional office environment that includes tasks performed at a desk, using standard office equipment such as computers, phones, printers, and filing systems. The noise level in the office work environment is usually minimal except when less frequently working in the field or production environment.